Data protection
Foreword
Pompes Funèbres Calmes attaches a high level of importance to your privacy and is aware of how important it is to you.
Pompes Funèbres Calmes thus does its utmost to ensure that you can use the services offered by this website with complete confidence, in particular by processing your data in a transparent manner and in strict compliance with the applicable laws and regulations on the protection of personal data, and in accordance with your own personal preferences.
Entity responsible for the processing of your personal data
Your personal data collected via this website is subject to automated processing, the entity responsible for the processing is:
Pompes Funèbres Calmes
Address: 5 rue de Bettange L-4998 Sprinkange
When is your personal data collected?
When you use of this website, Pompes Funèbres Calmes may collect your personal data at various points or times, such as when you:
- browse the pages of the website;
- subscribe to our information feeds (newsletter, RSS feeds, notifications, etc.);
- enter into contact with us (via the “Contact” section);
Pompes Funèbres Calmes ensures that it collects only the data strictly necessary to provide the services you wish to use.
Purposes of the processing of your personal data (“Purposes”)
Your personal data collected via this website is subject to computer processing in order to ensure the following objectives:
- To provide you with the service or information requested.
- To draft statistics and analyses of website visits in order to improve the quality of the services offered.
- To keep you informed about products, events, services & offers of Pompes Funèbres Calmes and its partners, if you are subscribed to these information feeds (newsletter, RSS feed, etc.).
- To enable you to take advantage of personalised commercial offers or benefits, within the framework of our loyalty programme, if you are a member.
- To send you advertising or commercial prospecting messages, on condition that you have given your consent.
- To ensure secure access to your personal data, and to detect any intrusion attempts.
- To manage your opinions according to the surveys you have completed.
- To give you the opportunity to participate in competitions or lotteries.
For each of the purposes listed above, the processing of your personal data is legally based:
- on the fact that it is necessary for the execution of a contract concluded between Pompes Funèbres Calmes and yourself, or for the execution of pre-contractual measures taken at your request:
- on the fact that it is necessary to comply with a legal obligation to which Pompes Funèbres Calmes is subject.
- on the fact that you have given your consent to the processing.
- on a legitimately recognised interest established by Pompes Funèbres Calmes (fraud prevention, data and infrastructure security, etc.).
Pompes Funèbres Calmes shall ensure that your personal data is processed in a manner that is fully compatible with the purposes set out above. In the event of any further processing of your data for a purpose other than that originally intended, you will be given all necessary information in advance. Subsequently, you will have the opportunity to object to this additional processing.
Nature of the personal data collected
Your "personal data" means any information about you as a natural person and which allows you to be identified, either directly or indirectly.
The personal data that Pompes Funèbres Calmes may collect when you browse this website is as follows:
- basic identification data, such as your first and last names, postal address, email address, telephone numbers, etc.
- technical connection and browsing data, such as the IP address of your terminal, the date and time of your connection, the pages visited, the characteristics of your browser (type, language, etc.) and your terminal (type, resolution, etc.), cookies, etc.
- geographical location data (geolocation).
- publication data, such as your main interests, opinions, comments, ratings, messages posted on the forums as well as via the community and social functions of the website.
It is necessary to collect certain information in order to achieve the objective set out above; others are optional. You will be kept informed of the compulsory or optional nature of the information when it is collected. If you do not complete certain compulsory fields, Pompes Funèbres Calmes may not be able to provide you with the product or service in question or offer you the level of quality expected.
Recipients of your personal data
The personal data collected on this website shall be used exclusively by Pompes Funèbres Calmes. However, the data may be sent to:
- subcontractors called upon by Pompes Funèbres Calmes to provide services, such as hosting and operating the website, disseminating our newsletter, and managing, processing and paying for your online purchases.
- business partners, provided you have given your consent to receive requests from them.
Finally, Pompes Funèbres Calmes may be obliged to transmit personal data concerning you to a third party following a request from the judicial authorities or any administrative authority authorised by law.
Your personal data shall not be sent to third parties.
Pompes Funèbres Calmes also ensures that any transfer of your personal data to authorised third parties shall not result in a transfer to a third country outside the European Union.
Retention periods of your personal data
Your personal data that is collected and processed by Pompes Funèbres Calmes will only be kept for as long as is strictly necessary for the purpose of the envisaged data processing or to comply with a legal obligation imposed by the legislation in force. As such, Pompes Funèbres Calmes shall retain the data:
- For a maximum of three years from the end of the commercial relationship for data processed for the purposes of commercial prospecting, marketing campaigns and/or to advertise offers from Pompes Funèbres Calmes and its partners
- For a maximum of ten years from the end of the commercial relationship for data related to contractual matters (contracts, guarantees, claims, recovery & litigation, etc.) or accounting matters (invoices, order forms, delivery notes, etc.)
Protection of your personal data
Pompes Funèbres Calmes shall implement appropriate and practical security measures in relation to the risks presented by the processing, in order to protect your personal data against destruction, loss, alteration, unauthorised disclosure or access and any other form of unlawful processing.
All employees and subcontractors of Pompes Funèbres Calmes who have access to your personal data as part of their duties are bound by strict professional confidentiality. They only have access to the data they need to complete their tasks and are regularly made aware or trained on the compliance and security rules that apply to your personal data.
Your rights
Insofar as Pompes Funèbres Calmes processes your personal data, you can exercise the following rights at all times and within the limits set by law:
- to access your personal data (in order to know what data has been collected and processed and to obtain a copy), to request rectification if the data is inaccurate or incomplete and to request deletion if the data is obsolete.
- to oppose the processing of your data for a legitimate reason. (specifically for commercial prospecting purposes).
- if the pre-conditions are met, request the restriction of the processing of your data or its definitive deletion (the right to be forgotten).
- request a copy of the personal data that you have provided to Pompes Funèbres Calmes in a structured format (portability), except if this right infringes the rights and freedoms of third parties.
- request not to be subject to a decision based exclusively on automated processing, including profiling, where that decision produces legal effects concerning you or significantly affecting you in a similar manner. You can also request information regarding the logic behind the data processing, challenge it and request that it be reviewed by a natural person.
- withdraw your consent at any time regarding the processing on the basis of this review.
You can exercise any of these rights free of charge by contacting us:
-via e-mail at the following address: info@calmes.eu
- or by post at the following address: 5 rue de Bettange L-4998 Sprinkange
In order to enable us to process your request and to avoid identity theft, please provide a copy of both sides of a valid identity document with your letter.
Pompes Funèbres Calmes undertakes to respond within a maximum of one month following receipt of your duly completed request.
You can also lodge a complaint with the National Commission for Data Protection (Commission Nationale pour la Protection des Données, CNPD), via their website: www.cnpd.lu